Website Troubleshooting Guide

Below you’ll find quick‑action steps for the most common problems users encounter on our site. Follow the order of sections that match your issue.

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1. Service Unavailable

Typical message: “Service Unavailable” (often during upgrades or updates).

Step	What to do	Why it works
1	Wait 2–3 minutes.	Most maintenance windows are short.
2	Hard‑refresh the page: Ctrl + F5.	Forces a fresh request bypassing cache.

If it keeps reappearing after several hours

• Join our Discord – we post real‑time status updates there. Link is in the upper right hand corner.

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2. PDF Generation Issues

You may see errors like “Internal Server Error” or the Create PDF button simply not responding.

Quick Fixes

1. Hard‑refresh: Ctrl + F5.
2. Open the browser console: press F12 to check for error messages.

Common Causes & Remedies

Symptom	Likely Cause	How to Resolve
PDF fails because of corrupted images	Images in your content are damaged or unsupported	Remove/replace the problematic image and try again.
“Missing character information”	Your Orcbrew file isn’t properly loaded	Load it via My Content → Content List → Import Option Source. If that fails, rebuild the character: • Take screenshots of all items, spells, etc. • Delete the corrupted build and import a fresh copy.

Ad‑Blocker Interference

A black screen or complete page blank can happen if an ad blocker blocks essential scripts.

Action	How to do it
Disable your ad blocker	Turn it off for our domain, then Ctrl + F5.
Use Incognito/Private mode	Open a new window without extensions, load the site, then refresh.
Load only required homebrew	Import just the content needed for your current character, then refresh.

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3. Spinning Wheel / Blank Page

When you see an endless loading spinner followed by “Service Unavailable” or a 524 error, it’s a server‑side problem.

Steps

1. Wait a few minutes – the server may be rebooting or the apps starting.
2. Hard‑refresh: Ctrl + F5.

If the issue persists, report it via Discord or ticketing system.

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Quick Reference Cheat Sheet

Issue	Shortcut to Try	Where to Report
Service Unavailable	Ctrl + F5	Discord
PDF not generating	Ctrl + F5, check console (F12)	Discord
Spinning wheel/blank page	Wait, then Ctrl + F5, make sure you load your orcbrew	Discord

Feel free to bookmark this page for fast access whenever you run into trouble. Happy gaming!